Within a few days, I received a call from the service tech. Take my toasted drill…I sent it in via a flat rate shipping box from the post office to the indicated address. The repair cost is NEVER more than a set amount for that tool. What that means is if you send in your drill because it has a broken switch, they only fix the switch and charge you for that plus the shipping back to you. They promise the price of a repair will not exceed the published replacement price for that tool. This takes the guesswork out of the repair process.
The Factory Owned DeWalt Service Centers use the Guaranteed Repair Cost (or GRC) Program. I gave them a call, and they explained to me the whole scenario. Conveniently, the factory sits just an hour away. From there, I followed a link to find my nearest factory service center.
(Actually, I would love to have a new DeWalt lithium-ion XRP hammer drill which recently came to market.) Really, Don’t Throw Away That Broken DeWalt Tool Let’s face it, in these tight times, the last thing I wanted to do was fork out three hundred bucks for a new drill. One day, a few months later, a friend told me about the DeWalt Repair Service program. I put it under my bench and forgot about it for a while. I didn’t have the heart to get rid of my old friend just yet.